92of 100
Reliability Score
92 / 100
Excellent
Top sort priority. Your score determines how often you appear in client search results when other providers are also available.
+3 in the last 30 days
Tiers
- ExcellentYou90 – 100
- Reliable75 – 89
- Building60 – 74
- At riskbelow 60
Below 60 disables Talk Now until manual review.
What goes into your score
On-time pickup+1
22
last 30 days · Positive
Late pickup−3
3
last 30 days · Negative
No-show−10
1
last 30 days · Strong negative
Decline−2
4
last 30 days · Negative
Completed session+1
18
last 30 days · Positive
Sort weight in client search
Reliability is one of several factors. Higher tiers are surfaced first when ties occur.
Reliability Score45%
Distance / location match20%
Specialty match20%
Rating + reviews10%
Recency of activity5%
Incident log
Latest events and their score impact.
- +1Completed session· Today, 2:14 PM
12-min Talk Now session completed
- +1On-time pickup· Today, 11:02 AM
Accepted within 8 seconds
- -2Decline· Yesterday, 4:30 PM
Declined incoming Talk Now
- -3Late pickup· Yesterday, 10:15 AM
Accepted after 47 seconds
- +1Completed session· Mar 18, 5:48 PM
20-min Talk Now session completed
- -10No-show· Mar 17, 9:00 AM
Did not respond to scheduled session
- +1On-time pickup· Mar 17, 3:22 PM
Accepted within 11 seconds
- +1Completed session· Mar 16, 1:05 PM
30-min Talk Now session completed