Reliability Score
92 / 100
You're sorted 1.10x higher in client search within Talk Now providers.
Tiers
- BoostedYou90 – 100
- Reliablebelow 90
- On Noticeincident-driven
- Suspendedincident-driven
Repeated missed calls lead to temporary suspensions; serious cases require Reliability Recertification before reactivating.
What goes into your score
A rolling 30-day average of your answer-speed points (90%) plus session completion (10%).
last 30 days
sessions completed · last 30 days
How your tier affects visibility
As a Boosted provider, you receive a 1.10x sort multiplier within Talk Now, ordering you higher against other active providers. Maintain your answer speed to keep this advantage.
Consequence ladder for missed calls
- •Every missed call — Talk Now turns off automatically + email notification
- •1 missed call in rolling 7 days — On Notice (in-portal + email)
- •2 missed calls in rolling 7 days — 7-day suspension (re-acknowledge agreement to return)
- •5 missed calls in rolling 30 days — 30-day suspension + mandatory Reliability Recertification
Qualifying incidents: missed calls only — no answer within 60 seconds.
Incident log
Talk Now events and their impact on your score.
- PositiveCompleted Session· Today, 2:14 PM
12-min Talk Now session completed
- PositiveFast Answer· Today, 11:02 AM
Fast Answer (8 seconds)
- PositiveOn-Time Answer· Yesterday, 10:15 AM
On-Time Answer (47 seconds)
- PositiveCompleted Session· Mar 18, 5:48 PM
20-min Talk Now session completed
- Strong negativeMissed Call· Mar 17, 9:00 AM
Missed Call (did not answer within 60 seconds)
- PositiveFast Answer· Mar 17, 3:22 PM
Fast Answer (11 seconds)
- PositiveCompleted Session· Mar 16, 1:05 PM
30-min Talk Now session completed
- PositiveFast Answer· Mar 15, 4:30 PM
Fast Answer (5 seconds)