Talk Now Experience
RGDEV-386 · BRD v2.0 · Client + Provider end-to-end flow
Interactive prototypes covering the full Talk Now experience: client account paths and confirmation, connecting and session, provider ring takeover, and the Reliability Score system.
Client Side
From profile entry to live session
Path A — New Account
Signup with age validation, OAuth options, payment method capture, then confirmation.
- •6-field signup
- •Age 18+ gate
- •Payment capture
- •Authorize-only confirm
Path B — Signed-In, No Card
Existing client adds payment method, then proceeds to confirmation.
- •Payment-method form
- •Save for future use
- •Authorize-only confirm
Path C — Signed-In, Has Card
Single confirmation with authorize-vs-charge copy and per-minute pricing.
- •Single tap confirm
- •Card on file shown
- •Authorize-only copy
Provider Side
Pre-ring, ring, dashboard, settings
Pre-Ring + Ring Takeover
30–60s warning banner, then full-screen ring with Accept/Decline and 60s countdown.
- •Pre-notification banner
- •No client identity
- •60s timeout window
Dashboard Toggle
Provider toggle with On, Off, Auto-Off (missed/idle/session), Suspended states.
- •One-tap re-enable
- •Auto-off rules
- •Activity link
Onboarding Flow
4-step wizard from how-it-works through agreement and activation.
- •Under 5 minutes
- •Progress saved
- •TOS inline
Trust & Safety
Reliability scoring and activity tracking
Reliability Score
0–100 scoring with tier badge, five inputs, sort weight, and incident log.
- •On-time, late, no-show
- •Decline & completion
- •Tier-based sort
Activity Log
Chronological events: pickups, declines, no-shows, completed sessions, score deltas.
- •Filter by type
- •Score impact
- •25 / page
Reference
Jira: RGDEV-386 (13 pts) · BRD: Talk Now end-to-end v2.0 · Provider context: Dr. Marcus Williams, PsyD