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Talk Now Experience

RGDEV-386 · BRD v2.0 · Client + Provider end-to-end flow

Interactive prototypes covering the full Talk Now experience: client account paths and confirmation, connecting and session, provider ring takeover, and the Reliability Score system.

Cumulative Scope

61 RG Points

Complete Talk Now end-to-end experience (8 prototypes across client, provider, and trust & safety)

Client Side

From profile entry to live session

Path A — New Account

Simplified profile with language selection, payment method capture, then confirmation with session language matching.

  • •BRD v2.0 profile step
  • •Primary + Additional Languages
  • •Session language matching
  • •Real-time translation status
13 RG Points

Updated 06/22/26

Open prototype

Path B — Signed-In, No Card

Existing client adds payment method, then proceeds to confirmation.

  • •Payment-method form
  • •Save for future use
  • •Authorize-only confirm
5 RG Points

Updated 06/22/26

Open prototype

Path C — Signed-In, Has Card

Single confirmation showing session language matching and translation status with per-minute pricing.

  • •Session language match
  • •Translation indicator
  • •Card on file shown
  • •Authorize-only copy
5 RG Points

Updated 06/22/26

Open prototype

Provider Side

Pre-ring, ring, dashboard, settings

Pre-Ring + Ring Takeover

30–60s warning banner, then full-screen ring with Accept/Decline and 60s countdown.

  • •Pre-notification banner
  • •No client identity
  • •60s timeout window
8 RG Points

Updated 06/22/26

Open prototype

Dashboard Toggle

Provider toggle with On, Off, Auto-Off (missed/idle/session), Suspended states.

  • •One-tap re-enable
  • •Auto-off rules
  • •Activity link
6 RG Points

Updated 06/22/26

Open prototype

Onboarding Flow

4-step wizard from how-it-works through agreement and activation.

  • •Under 5 minutes
  • •Progress saved
  • •TOS inline
8 RG Points

Updated 06/22/26

Open prototype

Trust & Safety

Reliability scoring and activity tracking

Reliability Score

0–100 scoring with tier badge, five inputs, sort weight, and incident log.

  • •On-time, late, no-show
  • •Decline & completion
  • •Tier-based sort
10 RG Points

Updated 06/29/26

Open prototype

Activity Log

Chronological events: pickups, declines, no-shows, completed sessions, score deltas.

  • •Filter by type
  • •Score impact
  • •25 / page
6 RG Points

Updated 06/02/26

Open prototype

Reference

Jira: RGDEV-386 (13 pts) · BRD: Talk Now end-to-end v2.0 · Provider context: Dr. Marcus Williams, PsyD